
Pasco County Office of Tourism Development | Citrus County Convention & Visitors Bureau (FL)
2017-2018 Destination/CVB Strategic
Planning Success Case Study
Plan Approach
- Updated strategic destination plans with comprehensive tourism assessments
- Planning processes included TDC retreat meetings, DestinationNEXT survey coordination and analyses,
extensive personal visitor industry/community leader interviews, several visitor industry/community
partner workshops, and ongoing full CVB staff/management team input and review sessions - Numerous on-site visits over a six-month period
- Detailed destination planning training with CVB management team on use of plan and its alignment with
annual destination marketing/business activity effort
Plan Successful Outcomes
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- Need for a research-based destination brand strategy with resulting countywide rebrand creative
- Preparation and execution of a destination development strategy/tourism master plan to guide
dedicated tourism development tax funding - Increased focus on CVB advocacy and stakeholder relations to gain local understanding and support
- New marketing attention to bleisure and visiting friends and relatives (VFR) segments
Additional Advisory Work
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- Annual destination marketing and sales plan preparatory assistance
- Destination brand research and strategy formulation advice
- CVB organization restructuring and setup
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Lessons Learned
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- Rolling year strategic plan tied to annual destination marketing and sales programming
- Use of a two-sided one-page strategic plan schematic by TDC/Board of Directors to know status on a quarterly basis
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Contact
Adam Thomas, CDME
Director, Experience Florida’s Sports Coast
(former Director, Discover Crystal River)
athomas@pascocountyfl.net
727–847–8129